Employee Engagement And Employee Satisfaction

While the terms employee engagement and employee satisfaction may sound sort of like the same thing they are actually quite different. Research shows there is a direct correlation between engaged employees and the satisfaction of your customer and ultimately achieving your business outcomes. What ultimately drives satisfaction and its more powerful cousin engagement is the employee experience that an organization s leaders have either designed and built or haphazardly accepted along the way.

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Richard branson says take care of your employees and they will take care of your customers.

Employee engagement and employee satisfaction.

Employee engagement and job satisfaction both deserve equal attention if you are to maximize your workforce s potential and enable the growth of your organization. Employee satisfaction is the foundation upon which employee engagement can grow and thrive. Both are feelings often coexistent and causally connected but while happiness and satisfaction are internal love and engagement involve a relationship. The importance of knowing the difference between satisfaction and engagement is critical for an organization to make strategic decisions to create a culture of engagement.

Employee satisfaction and employee engagement are similar concepts on the surface and many people use these terms interchangeably. Read our primer to know about the difference between employee engagement and job satisfaction as well as how they are intrinsically related. Yes employers should try to make sure their workers are both engaged with their jobs and satisfied with their work. Organizations with genuinely engaged employees have higher retention productivity customer satisfaction innovation and quality.

Download your employee experience survey sample. Satisfaction and engagement are outcomes of the employee experience. It s related to employee satisfaction in the same way love and happiness are related. If employee satisfaction is the feeling of contentment that an employee gets out of a job employee engagement might be most easily expressed as what motivates an employee to put effort into their job.

In other words employee engagement drives customer satisfaction. Employee satisfaction is the minimum entry fee that needs to be met in order for an employee to be fully engaged. It is a good starting point but it usually stops short of what really matters. They also require less training time experience less illness and have fewer accidents.

Employee satisfaction covers the basic concerns and needs of employees.

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